Our Services
Designed to support individuals, families, teams, organisations & commissioners in delivering effective, compassionate, Person centred support
giveusashout@pbsuk.org | 01234 567890
Whether you need support for an individual, guidance in building a whole-system strategy, or high-quality training for your staff, we’re here to help. We tailor every piece of work to the needs of the people involved – because no two individuals, teams or contexts are ever the same.
Who We Work With
Integrated Care Boards (and other commissioning teams)
Health and social care organisations (residential & supported living)
Children & young people
Schools
People seeking Autism diagnostic assessments
Hospitals
Older populations (dementia)
Adults
If you believe PBS may be helpful in your situation, even if your context is not described here, please get in touch. We are always happy to explore your needs. Where we can help, we will outline possible next steps. Where we are not the right fit, we will aim to signpost you to appropriate support.
How we work with people
1
Initial contact and consultation
We begin by understanding your needs, context, and priorities.
2
Initial assessment
We gather relevant information to build a shared understanding of strengths, needs, and circumstances.
3
Bespoke assessment and recommendations
Where needed, we undertake more in-depth assessment and develop tailored, evidence-informed recommendations.
6
Review and refinement
We review progress, outcomes, and experience, refining plans to ensure they remain effective, sustainable, and responsive.
5
Delivery and implementation
We support implementation through direct work, consultation, training, and coaching.
4
Co-production of support plans and strategies
We work collaboratively with individuals, families, and teams to develop person-centred support plans or system-level strategies.
How we work with people
1
Initial contact and consultation
We begin by understanding your needs, context, and priorities.
2
Initial assessment
We gather relevant information to build a shared understanding of strengths, needs, and circumstances.
3
Bespoke assessment and recommendations
Where needed, we undertake more in-depth assessment and develop tailored, evidence-informed recommendations.
4
Co-production of support plans and strategies
We work collaboratively with individuals, families, and teams to develop person-centred support plans or system-level strategies.
5
Delivery and implementation
We support implementation through direct work, consultation, training, and coaching.
6
Review and refinement
We review progress, outcomes, and experience, refining plans to ensure they remain effective, sustainable, and responsive.
Working With Individuals
We support children, young people and adults across home, school, hospital and community settings. While we’re often called in to help with behaviours that challenge, our work is about much more than that. It’s about improving quality of life, fostering capable environments, and empowering the people who live and work within them. Our individual-focused work typically includes:
- Functional Behaviour Assessments and Analyses
- Preference Assessments
- Environmental Audits and Sensory Profiling
- Person-Centred and Positive Behaviour Support Planning
- Behavioural Interventions (e.g. shaping, desensitisation)
- Skills-building for individuals and teams
- Side-by-side implementation with families and staff
- Practice leadership coaching
We aim to model the support we want to see – working directly with individuals and the people around them wherever appropriate, and always with empathy and respect.
System-Wide Support
Our system-wide work focuses on embedding Positive Behaviour Support in ways that genuinely fit the context in which it is delivered. We recognise that effective PBS must be shaped by the values, priorities, resources, and realities of each individual system.
We work alongside individuals, families, teams, organisations, and commissioners to understand how behaviour is influenced by the wider environment – including culture, leadership, strategy, policy, workforce capability, and service design. Central to this work is viewing PBS as the creation of capable environments: environments that support people to thrive, reduce the likelihood of behaviours that challenge, and enable staff and systems to respond consistently and ethically.
This approach allows PBS frameworks, strategies, policies, and ways of working to be thoughtfully adapted to ensure strong contextual fit, practical feasibility, and long-term sustainability. Our aim is to support systems to develop PBS approaches that are meaningful, ethically grounded, and embedded in everyday practice – improving quality of life for individuals while strengthening the systems around them.
Training & Development
Our training and development work is delivered through PBS Matters, a specialist training company formed through a partnership between our organisation and Supporting Positively. This collaboration brings together the complementary strengths, experience, and perspectives of two established providers, creating a unique partnership within the field of Positive Behaviour Support.
PBS Matters was founded on a shared belief that cooperation, rather than competition, strengthens practice and improves outcomes. By working collaboratively, we are able to continually develop and enhance the quality, depth, and relevance of the training we offer.
We provide a range of core PBS training programmes, outlined below, alongside a strong commitment to adapting training to the specific context in which it is delivered. This includes shaping content to reflect local systems, organisational values, workforce needs, and the realities of day-to-day practice. Our aim is to deliver training that is not only evidence-informed, but also meaningful, practical, and capable of supporting sustainable change.
Behavioural Safety
Everyone deserves to feel safe. That’s why we apply PBS not only to reduce behaviours that challenge, but to proactively build safety skills for everyday life. Using evidence-based behavioural strategies, we support individuals to learn essential skills such as:
- Road and kitchen safety
- Stranger awareness
- Absconding prevention
- Fire safety and emergency responses
- How to call for help or report harm
We also offer bespoke behavioural safety programmes, such as our water safety curriculum for children with autism – developed through our very own Tia’s doctoral research and real-world testing. These are life-changing, and sometimes life-saving, interventions.
Our Training Offer
We deliver values-driven, evidence-based training designed to support high-quality Positive Behaviour Support (PBS) across health, social care, and education settings. Grounded in over 30 years of PBS development, our programmes focus on building practical skills that lead to meaningful and sustainable improvements in quality of life for people receiving support.
All training is aligned with the PBS Competence Framework and is relevant to a wide range of roles — from direct support staff through to managers, clinical leads, and system leaders. We recognise that one size does not fit all, and our training pathways are designed to support individuals and organisations at different stages of PBS implementation and maturity.
Most of our courses are CPD-accredited, and we are an approved provider through the Skills for Care PBS Peer Review Scheme. We also offer nationally recognised qualifications, including:
- PBS Equipped – Level 2 Diploma
- Level 6 Diploma in Positive Behaviour Support: This course is proudly approved by the UK-SBA as a UKBA (assist) level qualification, providing an accredited pathway to deepen skills and professional credibility.
Core Training Areas
Our core PBS programmes include:
- PBS Informed – CPD-accredited courses covering the core components of PBS in line with PBS Academy standards
- PBS Equipped (Level 2 Diploma) – a longitudinal CPD accredited programme focused on assessment, behaviour support planning, evaluation, and practice leadership
- Level 6 Diploma in Positive Behaviour Support – a nationally recognised qualification comprising 500 hours of advanced learning over 18 months
- Train the Trainer pathways – supporting organisations to deliver internal PBS and PERMA training with robust quality assurance
- System-Wide PBS workshops – supporting organisations and systems to review practice, identify training needs, and develop PBS-aligned policies, procedures, and capable environments
- PBS Family Course – a six-week programme supporting families to understand PBS, strengthen relationships, prioritise carer wellbeing, and develop proactive and reactive strategies to improve quality of life
Specialist and Complementary Training
Alongside our core PBS offer, we provide specialist training that strengthens key areas of practice, including:
- Oliver McGowan Mandatory Training (Tier 2)
- PERMA and Quality of Life
- Autism training, co-produced with an autistic person
- Active Support
- Practice Leadership
- Compassionate Debriefing and staff wellbeing
Flexible, Context-Responsive Delivery
While our training is underpinned by a clear and robust framework, we place strong emphasis on contextual fit. Training can be adapted to reflect local systems, organisational values, workforce roles, and the needs of people being supported. Our aim is to ensure learning is not only informative, but ethical, relevant, and transferable into everyday practice.
Learning and Development Support Scheme (LDSS funding):
Several of our courses are eligible for LDSS funding support please click this link for Step-by-step guide to accessing LDSS funding
Supervision, Coaching and Mentoring
We offer a broad range of supervision and professional support across Positive Behaviour Support (PBS) and Applied Behaviour Analysis (ABA). This includes clinical supervision that meets UKSBA standards for trainees, ongoing supervision for practising PBS and ABA practitioners, and leadership coaching and mentoring for those leading specialist teams and services. Our approach to supervision is collaborative and responsive. We work in partnership with those we supervise to agree the style, focus, and level of supervision that best supports their development. This may be highly technical and competency-focused, more reflective and values-led, or a thoughtful blend of both. We recognise that effective practice requires strong technical skills alongside ethical decision-making, compassion, and reflective capacity. In addition to individual and practitioner-focused supervision, we also support senior leadership teams who wish to review and strengthen the quality of PBS within their organisation. This includes support to embed PBS within organisational culture, leadership practices, and systems, ensuring that values-driven, evidence-informed practice is sustained at every level. Supervision can be longitudinal and enduring, supporting development over time, or time-limited and focused around a specific piece of work, role, or challenge. Our aim is to provide supervision that supports professional confidence, ethical integrity, and long-term development – for individuals, teams, and the systems they work within.
Restraint reduction data systems (RIMES)
- Restrictive Intervention Monitoring and Evaluation System (RIMES)
- RIMES supports services to log incidents and understand, monitor, and reduce the use of restrictive practices through structured, meaningful information and reflective processes.
- The system brings together data on incidents and restrictive interventions in a way that supports learning rather than blame, helping services identify patterns, trends, and contributing factors at individual, service, and organisational levels. This enables teams to move beyond recording incidents toward using information to inform PBS planning, improve decision-making, and support safer, more proactive practice.
- RIMES also supports transparency and governance by helping services evidence oversight, quality assurance, and continuous improvement in line with PBS values and regulatory expectations.
See what people are saying about RIMES
- We have been using this RIMES for a while now and it’s such as amazing system. Saves so much time and support in collecting data to ensure we are providing the best support !
- RIMES is quite simply amazing! It’s an absolute game changer and time saver, allowing us to respond in real time. So much good feedback for this system!
- RIMES is an amazing system, ground breaking. The ability to be able to pull live data helps support our PWS in a much more responsive way. Keep up the great work guys
- “The RIMES incident analysis tool allows me to be informed, through real time reports and intelligent data analysis, with what is going on across my business and to make informed changes in care delivery. The home managers, staff and commissioners find the incident reports clear and provide positive outcomes for the people we support.”
Referrals are usually made because of the complexity or severity of an individual’s behaviour – but not always. PBS can be just as powerful in services looking to strengthen culture, prevent problems, or simply provide better lives for the people they support.
As an independent organisation, we have the flexibility to develop creative, tailored solutions that suit your specific needs.
Want to Learn More?
If you’re unsure where to begin – or just want to talk through a situation – we’re here to help.
Examples of work in practice
Working with individuals
We work directly with individuals and those closest to them to understand behaviour within its real-life context. This includes supporting children and families in home environments, working alongside schools and CAMHS, and providing PBS support to adults in supported living, residential care, hospital settings, and services supporting people with dementia.
Working with organisations:
We support organisations to develop and embed effective Positive Behaviour Support at a systemic level. This has included providing specialist PBS functions within services, supporting the development of internal PBS pathways, and helping organisations build and sustain their own specialist PBS teams.
Working With Hospital Settings:
- We work alongside NHS & private hospital services to support the meaningful integration of Positive Behaviour Support into everyday clinical practice. Our approach focuses on aligning PBS with existing clinical systems, multidisciplinary working, and the practical realities of inpatient environments.
- In addition, we have extensive experience supporting people through transitions from hospital settings into new homes, working closely with individuals, families, and community services to promote continuity, stability, and quality of life.
Working with an ICB:
We have provided interim specialist PBS support to Integrated Care Boards during periods of service development. This has included strengthening capacity within existing teams, supporting system-wide planning, and contributing to the development of sustainable specialist provision.
Working with National public health and commissioning organisations
We have designed and delivered large-scale, longitudinal training programmes at a regional level for NHSE. This work focused on building PBS knowledge, competence, and consistency across services over time, rather than through one-off training events
Working with County Councils:
We have delivered tailored consultancy and training programmes for county councils, supporting strategic development, workforce capability, and service improvement related to Positive Behaviour Support across local systems.
Working with Schools
- We have worked alongside schools to deliver large-scale, longitudinal Positive Behaviour Support programmes. This has included undertaking assessment, developing individualised support plans for students, and working alongside school teams to implement and sustain these approaches within everyday practice.
- Our work often extends beyond the classroom, supporting consistency across home and school environments in partnership with families. In addition, members of our team contribute at a governance/board level within schools, with a focus on behaviour, wellbeing, and the development of supportive, inclusive systems.
Dementia Care
We provide Positive Behaviour Support assessment and consultation for individuals living with dementia, alongside system-level work with organisations delivering dementia care. This includes supporting the development and implementation of PBS at a strategic level, with a focus on quality of life, capable environments, and ethically grounded responses to distress and behaviour that challenges.
Diagnostic Assessment and Understanding
- We support individuals and families who are seeking greater understanding through diagnostic assessment. This includes autism assessments using recognised tools such as the ADOS-2, delivered with care, sensitivity, and respect for individual circumstances.
- We also recognise that not all families seek a formal diagnostic outcome. In some cases, our work has focused on helping families better understand their child’s needs and adapt their approaches and responses accordingly, whether or not this results in a formal diagnosis.
Meet the PBS UK Team
Meet the friendly faces behind every PBS UK plan, assessment and training session.
Paddy Behan
Co-Founder & Director
Tia Martin
Co-Founder & Director
Donald Martin
Company Secretary
Hannah Newcombe
Senior Associate Director
Huw Price
PBS Practicioner
Katie Lyon
Associate Director
Anna Knight
PBS Practitioner
Kate Barker
PBS Practitioner
Sandra Bryan
PBS Practicioner
Susie Jenni
PBS Practitioner
Poonam Khunti
PBS Trainee Practitioner
Jonathan Shield
PBS Technician
Iain Thomson
PBS Practitioner
Where To Find Us
While PBS UK is registered as a business in Scotland, our team is based across the UK and we deliver services nationwide
Registered in Scotland with company number SC540834.
Contact Us
Reach out today – we’d love to hear from you!
Take the First Step Today.
We’re here when you’re ready
No judgment — Practical support — Meaningful change